DISPUTE RESOLUTION POLICY

Ultimate Global Edition – Upwork / Fiverr Standards

This Dispute Resolution Policy (“Policy”) explains how disputes between Clients (Employers) and Freelancers are handled within the Profylee Works module.

Profylee acts solely as a neutral intermediary and is not a contractual party to any commercial relationship between users. However, Profylee may facilitate certain dispute resolution steps to protect platform integrity and ensure a fair user experience.

1. SCOPE

This Policy applies to disputes arising from:

1. Job postings
2. 
   
3. Receiving and accepting project proposals
4. 
   
5. Determining project details via messaging
6. 
   
7. Delivery of files or work
8. 
   
9. Revision requests
10. 
    
11. Payment and Wallet transactions
12. 
    
13. Issues related to timing, quality, delivery, or communication
14. 
    
15. Violations of agreements between Client and Freelancer
16. 
    

All users who utilize the Profylee Works module are deemed to have accepted this Policy.

2. ROLE OF PROFYLEE

✔ Profylee is an intermediary platform, not a party.

Profylee:

1. Is not a party to any contract between the Client and Freelancer
2. 
   
3. Does not guarantee or certify the quality, legality, or accuracy of work
4. 
   
5. Does not provide professional service guarantees
6. 
   
7. Is not responsible for delivery, performance, or payment obligations
8. 
   

✔ However:

Profylee is responsible for:

1. Maintaining platform safety
2. 
   
3. Preventing misuse and fraud
4. 
   
5. Detecting suspicious behavior
6. 
   
7. Facilitating basic mediation when disputes arise
8. 
   

3. RESPONSIBILITIES OF THE PARTIES

3.1. Client Responsibilities

1. Provide clear and complete project requirements
2. 
   
3. Supply necessary materials in a timely manner
4. 
   
5. Provide prompt feedback
6. 
   
7. Pay for approved work
8. 
   
9. Act ethically and lawfully toward the Freelancer
10. 
    

3.2. Freelancer Responsibilities

1. Deliver work consistent with the job posting
2. 
   
3. Meet deadlines unless justified
4. 
   
5. Produce original and high-quality work
6. 
   
7. Maintain transparent communication
8. 
   
9. Comply with confidentiality and data protection rules
10. 
    

3.3. Shared Responsibilities

1. Keep communication and agreements within the platform (Message module)
2. 
   
3. Maintain complete message history on Profylee
4. 
   
5. Follow all platform rules and applicable laws
6. 
   

4. TYPES OF DISPUTES

The following types of disputes may be reviewed by Profylee:

A) Non-Delivery of Work

1. Freelancer fails to deliver
2. 
   
3. Deadlines are missed without valid justification
4. 
   

B) Quality or Scope Mismatch

1. Work does not meet agreed project requirements
2. 
   
3. Use of plagiarized, stolen, or inappropriate AI-generated content
4. 
   

C) Revision Disputes

1. Excessive revision demands
2. 
   
3. Unjustified refusal to perform included revisions
4. 
   

D) Payment Issues

1. Approved work not paid
2. 
   
3. Payment rejection after approval
4. 
   

E) Fraud or Misuse

1. Fake job postings
2. 
   
3. Attempts to obtain work without payment
4. 
   
5. Freelancer disappearing after receiving project details
6. 
   

F) Legal or Ethical Violations

1. Copyright infringement
2. 
   
3. Breach of confidentiality
4. 
   
5. Harassment, hate speech, or abusive behavior
6. 
   

5. DISPUTE INITIATION PROCESS

A dispute may be initiated if:

1. The Client reports dissatisfaction within 72 hours after delivery, or
2. 
   
3. The Freelancer reports that the Client failed to meet obligations
4. 
   

Disputes can be initiated through:

1. “Start Dispute” button on the project
2. 
   
3. Emailing [contact@example.com]
4. 
   
5. “Report Issue” option within the messaging interface
6. 
   

Information required to initiate a dispute:

1. Project name
2. 
   
3. Delivered files
4. 
   
5. Message history
6. 
   
7. Revision history
8. 
   
9. Additional comments or explanation
10. 
    

6. RESOLUTION PROCESS

6.1. PHASE 1 – Direct Negotiation (24–72 Hours)

Profylee first allows the parties to resolve the issue themselves.

6.2. PHASE 2 – Profylee Mediation Review (2–7 Days)

Profylee may review:

1. Delivered work and files
2. 
   
3. Message logs
4. 
   
5. Job posting and scope description
6. 
   
7. Revision requests and responses
8. 
   
9. User behavior history and trust score
10. 
    

During this phase, Profylee may:

1. Request additional explanations
2. 
   
3. Verify content authenticity
4. 
   
5. Consult technical reviewers when required
6. 
   

6.3. PHASE 3 – Final Decision

Profylee may determine:

A) Full Refund to Client

If the work is missing, severely deficient, or non-compliant.

B) Partial Refund

If part of the work is usable but not fully compliant.

C) Release of Funds to Freelancer

If the Client is found to be acting unfairly or unreasonably.

D) Account Restrictions or Ban

For fraud, abuse, misconduct, or repeated violations.

E) Warning or Performance Note

For less severe breaches.

7. PAYMENT & WALLET RULES

1. Once work is approved, payments are final (except in verified fraud cases).
2. 
   
3. Wallet balances cannot be withdrawn as cash.
4. 
   
5. Profylee reserves the right to make the final determination on all payment disputes.
6. 
   

8. PROFYLEE’S DISCRETIONARY AUTHORITY

Profylee reserves the right to make binding final decisions in cases involving:

1. Clear fraud
2. 
   
3. Failure to deliver services
4. 
   
5. Bad-faith behavior
6. 
   
7. Repeated violations
8. 
   
9. Platform safety concerns
10. 
    

All decisions by Profylee are final and binding.

9. LEGAL LIABILITY DISCLAIMER

1. Profylee is not legally liable for the execution, accuracy, quality, legality, or outcome of the work.
2. 
   
3. The commercial relationship exists solely between the Client and Freelancer.
4. 
   
5. Profylee acts only as a facilitator and moderator.
6. 
   

10. RIGHTS OF THE PARTIES

Both parties retain the right to:

1. Seek legal remedies outside the platform
2. 
   
3. Request re-evaluation with new evidence
4. 
   
5. File complaints to Profylee
6. 
   
7. Pursue alternative mediation
8. 
   

11. MALICIOUS BEHAVIOR & SANCTIONS

Severe sanctions, including permanent account bans, may apply in cases of:

1. Fake job postings
2. 
   
3. Fraudulent behavior
4. 
   
5. Providing false information
6. 
   
7. Copyright or IP violations
8. 
   
9. Harassment or threats
10. 
    
11. Manipulating the dispute system
12. 
    
13. Unjustified refund demands after accepting delivery
14. 
    

12. POLICY UPDATES

Profylee may update this Policy as needed.

Significant changes will be communicated to users.

13. CONTACT

For all dispute-related inquiries:

📩 [contact@example.com]